FOODRIVO – CANCELLATION POLICY
Last Updated: 2 September 2026
This Cancellation Policy explains the rules and conditions for cancelling orders placed through the Foodrivo mobile application, website and related services (“Platform”).
By placing an order through Foodrivo, you agree to this Cancellation Policy, Refund Policy and Foodrivo Terms & Conditions.
1. Customer Cancellation
Customers may request cancellation of an order through the Foodrivo Platform or by contacting Customer Support.
Cancellation eligibility depends on the current status of the order.
A. Before Restaurant Acceptance
If the customer cancels the order before the restaurant accepts it or starts preparing the food, the customer will generally be eligible for a full refund of the eligible amount paid.
B. After Restaurant Acceptance
If the restaurant has accepted the order and/or started preparing the food, cancellation may result in:
- Partial refund, or
- No refund,
depending on the preparation status and circumstances.
C. After Food Preparation
Once the food has been prepared, cancellation will generally not be eligible for a refund because the food may not be resold.
D. After Dispatch
Once an order has been handed over to a delivery partner and dispatched, customer cancellation will generally not be permitted and may not qualify for a refund.
2. Restaurant Cancellation
A restaurant may cancel an order due to circumstances including:
- Food item unavailable
- Restaurant closure
- Ingredient unavailability
- Excessive order volume
- Operational problems
- Technical problems
- Other reasonable circumstances
If a prepaid order is cancelled by the restaurant before fulfilment, the eligible amount may be refunded to the customer.
3. Cancellation by Foodrivo
Foodrivo may cancel an order where necessary because of:
- Fraudulent or suspicious activity
- Payment failure
- Incorrect or incomplete information
- Restaurant unavailability
- Delivery limitations
- Technical problems
- Safety concerns
- Operational issues
- Circumstances beyond reasonable control
If an eligible prepaid order is cancelled by Foodrivo before fulfilment, the applicable amount may be refunded.
4. Failed Delivery
An order may be cancelled or treated as a failed delivery if:
- The customer is unavailable.
- The customer cannot be contacted.
- The delivery address is incorrect or incomplete.
- The customer refuses to accept the order.
- The customer provides incorrect delivery instructions.
- The delivery location cannot reasonably be accessed.
In such cases, the customer may not be eligible for a refund.
5. Cancellation Charges
Depending on the order status, Foodrivo may apply a cancellation charge where permitted by applicable law.
The cancellation charge may take into account:
- Restaurant preparation status
- Food preparation costs
- Delivery partner allocation
- Delivery distance
- Order status
- Other applicable operational costs
Where applicable, the cancellation amount or applicable information may be displayed to the customer.
6. Cash on Delivery Orders
For Cash on Delivery orders, cancellation may be subject to the same order-status rules.
Repeated cancellation or refusal of COD orders may result in:
- Temporary COD restrictions
- Account restrictions
- Additional verification
- Suspension of account access
Such action may be taken to prevent misuse of the service.
7. Orders Using Coupons or Offers
If an order is cancelled, the treatment of coupons, discounts, promotional credits or other benefits will depend on the applicable offer terms.
A coupon or promotional benefit may not automatically be restored after cancellation.
8. Refund After Cancellation
Where a cancellation qualifies for a refund, Foodrivo may initiate the refund according to its Refund & Cancellation Policy.
Refunds may be processed through:
- Original payment method
- Bank/UPI transfer
- Another supported method
The time taken for the refund to reach the customer's account may depend on the payment gateway, bank, card network or financial institution.
9. Duplicate or Accidental Orders
Customers should contact Foodrivo immediately if they accidentally place duplicate orders.
Cancellation eligibility will depend on the status of each order.
If preparation has already started, the order may not be eligible for cancellation or a full refund.
10. Technical or Payment Issues
If an order appears to have failed but payment has been deducted, customers should not immediately place multiple replacement orders.
Foodrivo may verify the transaction and order status.
If the payment was successfully deducted but the order was not created, the eligible amount may be refunded after verification.
11. Fraudulent or Abusive Cancellations
Customers must not misuse the cancellation system.
Examples of prohibited behaviour include:
- Repeatedly placing and cancelling orders without a legitimate reason.
- Placing fraudulent orders.
- Repeatedly refusing COD orders.
- Attempting to obtain refunds through false claims.
- Creating multiple accounts to avoid cancellation restrictions.
Foodrivo may restrict, suspend or terminate accounts involved in such activities.
12. How to Cancel an Order
Where cancellation is available, customers should use the cancellation option provided within the Foodrivo Platform.
If the cancellation option is unavailable, customers may contact:
Foodrivo Customer Support
Phone: 7908668620
Email: foodrivobirpara@gmail.com
Please provide your Order ID and registered mobile number when contacting support.
13. No Guaranteed Cancellation
Submitting a cancellation request does not guarantee that an order will be cancelled.
Once the restaurant has accepted, prepared or dispatched the order, cancellation may no longer be possible.
The final cancellation decision may depend on the order status and applicable circumstances.
14. Customer Responsibility
Customers are responsible for reviewing their order before confirmation, including:
- Restaurant
- Food items
- Quantity
- Delivery address
- Contact number
- Payment method
- Applicable charges
Foodrivo may not be responsible for errors caused by incorrect information entered by the customer.
15. Policy Changes
Foodrivo may modify this Cancellation Policy from time to time.
The updated policy may be published on the Foodrivo Platform with a revised “Last Updated” date.
16. Governing Law
This Cancellation Policy shall be governed by the laws of India and shall be read together with Foodrivo's Terms & Conditions, Privacy Policy, Refund Policy and Delivery & Shipping Policy.
Nothing in this Policy limits any consumer right or legal remedy that cannot legally be excluded.
17. Contact Us
For cancellation-related assistance:
Foodrivo
Food Delivery & Ordering Platform
Phone: 7908668620
Email: foodrivobirpara@gmail.com
© 2026 Foodrivo. All Rights Reserved.
