Privacy policy

FOODRIVO – PRIVACY POLICY

Last Updated: 2 September 2026

Foodrivo (“Foodrivo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Foodrivo collects, uses, stores, shares and protects information when you use our mobile application, website, platform and related services (“Platform”).

By accessing or using Foodrivo, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Foodrivo, we may collect the following information:

A. Account Information

When you create or use a Foodrivo account, we may collect:

- Name

- Mobile number

- Email address

- Password or authentication information

- Profile information

- Account preferences

B. Delivery Information

To process and deliver orders, we may collect:

- Delivery address

- Landmark

- Location information

- Contact information

- Order instructions

C. Order Information

We may collect information relating to your orders, including:

- Restaurants selected

- Food items ordered

- Order amount

- Order date and time

- Delivery details

- Order status

- Cancellation information

- Refund information

- Customer requests and complaints

D. Payment Information

When you make a payment through Foodrivo, payment-related information may be processed by our payment service providers.

Depending on the payment method, this may include transaction details, payment status and other information required to complete or verify a transaction.

Foodrivo does not intend to store complete debit-card or credit-card credentials on its own systems unless legally permitted and appropriately secured.

E. Location Information

With your permission, Foodrivo may collect location information to:

- Show nearby restaurants

- Determine delivery locations

- Improve delivery accuracy

- Help delivery partners locate the destination

- Provide location-based services

You may disable location permissions through your device settings. Certain features may not work properly if location access is disabled.

F. Device and Technical Information

We may automatically collect certain technical information, such as:

- Device type

- Operating system

- App version

- IP address

- Device identifiers

- Browser information

- Crash information

- Log information

- Network information

This information may be used to maintain and improve Platform security and performance.

2. How We Use Your Information

Foodrivo may use collected information to:

- Create and manage your account.

- Process and fulfil orders.

- Coordinate food delivery.

- Communicate with customers, restaurants and delivery partners.

- Process payments and refunds.

- Send OTPs and authentication messages.

- Provide customer support.

- Send order-related notifications.

- Improve our Platform and services.

- Detect and prevent fraud and misuse.

- Maintain Platform security.

- Provide relevant offers and promotions, where permitted.

- Comply with applicable legal and regulatory requirements.

- Resolve disputes and enforce our Terms & Conditions.

3. Sharing of Information

Foodrivo may share necessary information with selected parties when required to provide the services.

These may include:

Restaurants

Relevant customer information may be shared with the restaurant to prepare and fulfil an order.

Delivery Partners

Information necessary to complete delivery may be shared with the assigned delivery partner, including delivery location and relevant order details.

Payment Service Providers

Payment-related information may be processed by third-party payment providers to complete transactions.

Technology and Service Providers

We may use third-party providers for services such as:

- Cloud hosting

- SMS and OTP

- Push notifications

- Maps and location services

- Payment processing

- Analytics

- Customer support

- Security and fraud prevention

Such providers may process information on our behalf and may be subject to contractual or legal obligations.

Legal and Regulatory Authorities

Foodrivo may disclose information where reasonably necessary to:

- Comply with applicable law.

- Respond to lawful requests.

- Prevent fraud or illegal activity.

- Protect the rights and safety of Foodrivo, users or others.

- Investigate security incidents.

Foodrivo does not sell personal information to third parties for their independent marketing purposes.

4. Communications

Foodrivo may send you communications relating to:

- OTPs

- Order confirmations

- Order status

- Delivery updates

- Payment notifications

- Refund notifications

- Customer support

- Important service announcements

Where legally permitted, Foodrivo may also send promotional communications.

You may be able to control promotional notifications through the app or device settings.

5. Cookies and Similar Technologies

Foodrivo may use cookies, SDKs, local storage and similar technologies on its website or Platform.

These technologies may help us:

- Keep users logged in.

- Remember preferences.

- Understand Platform usage.

- Improve performance.

- Detect security issues.

- Analyse traffic and usage.

You may control certain cookie settings through your browser or device, although disabling certain technologies may affect functionality.

6. Data Security

Foodrivo takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet-based service can guarantee absolute security.

Users should also protect their account credentials and OTPs and should not share them with others.

7. Data Retention

Foodrivo may retain personal information for as long as reasonably necessary to:

- Provide our services.

- Maintain business and transaction records.

- Resolve disputes.

- Prevent fraud.

- Comply with legal, accounting and regulatory requirements.

- Enforce agreements.

- Protect our legitimate business interests.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable law.

8. Account and Data Deletion

You may request deletion of your Foodrivo account and eligible personal information by contacting Foodrivo through the support details provided below.

Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution or financial/accounting records.

After an eligible deletion request is processed, certain services or account functionality may no longer be available.

9. Children's Privacy

Foodrivo is not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child without the required authorization, we may take appropriate steps to delete or restrict such information as required by applicable law.

Parents or legal guardians who have concerns may contact us.

10. Third-Party Services

Foodrivo may integrate with third-party services, including payment gateways, mapping services, communication providers, analytics providers and other technology services.

These third parties may have their own privacy policies and terms.

Foodrivo is not responsible for the independent privacy practices of third-party services, except to the extent required by applicable law.

11. Restaurant and Delivery Partner Information

If you register as a restaurant partner or delivery partner, Foodrivo may collect additional information necessary for onboarding and operations.

This may include:

- Name

- Mobile number

- Email address

- Business information

- Bank/payment settlement details

- Identity or verification information where required

- Address

- Vehicle-related information, where applicable

- Documents required for verification or compliance

Such information may be used for onboarding, verification, settlements, delivery operations, fraud prevention and legal compliance.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

- Request access to certain personal information.

- Request correction of inaccurate information.

- Request deletion where legally permitted.

- Withdraw certain permissions or consent.

- Raise privacy-related concerns or complaints.

Some requests may be subject to legal or operational limitations.

13. Withdrawal of Permissions

You may withdraw certain permissions, such as:

- Location access

- Notification access

- Camera access

- Other device permissions

through your device settings, where supported.

Withdrawal of permission may affect certain Foodrivo features.

14. Changes to This Privacy Policy

Foodrivo may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

The updated version may be published on the Foodrivo Platform with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

15. Contact Us

If you have questions, complaints, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

Foodrivo

Phone: 7908668620

Email: foodrivobirpara@gmail.com

16. Grievance Redressal

For privacy-related complaints or grievances, users may contact Foodrivo using the contact information above.

Foodrivo will review and address applicable privacy complaints in accordance with applicable law.

17. Consent

By using the Foodrivo Platform, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, Foodrivo will request consent or permissions before collecting or processing information that requires such consent.

Foodrivo

Food Delivery & Ordering Platform