Terms and condition

FOODRIVO – TERMS & CONDITIONS

Last Updated: 2 September 2026

Welcome to Foodrivo. These Terms & Conditions (“Terms”) govern your use of the Foodrivo mobile application, website and related services (“Platform”).

By accessing, registering on or using Foodrivo, you agree to these Terms. If you do not agree with these Terms, please do not use the Platform.

1. About Foodrivo

Foodrivo is an online food ordering and delivery platform that connects customers with participating restaurants and delivery partners.

Foodrivo may facilitate restaurant discovery, food ordering, payment processing, order coordination and delivery services.

Foodrivo generally does not prepare, manufacture or directly control the food supplied by restaurants.

2. User Eligibility

You agree to:

- Provide accurate and complete information.

- Use Foodrivo only for lawful purposes.

- Keep your account information secure.

- Not use another person's account without authorization.

- Comply with all applicable laws and regulations.

Foodrivo may suspend or terminate accounts involved in fraudulent, abusive or unlawful activities.

3. Account Registration

Certain Foodrivo services may require you to create an account using your mobile number, email address or other information.

You are responsible for maintaining the confidentiality of your account and OTP/login information.

You must immediately notify Foodrivo if you believe your account has been accessed without authorization.

4. Restaurant Listings

Restaurants are responsible for the accuracy of their menu information, food preparation, ingredients, food quality and applicable legal requirements.

Menu items, prices, photographs, availability and restaurant timings may change without prior notice.

Food photographs are for representation purposes and the actual food may vary in appearance.

5. Food Quality & Allergies

Restaurants are responsible for preparing and packaging food safely and appropriately.

Customers should review available ingredient and allergen information before ordering.

If you have a food allergy, intolerance or specific dietary requirement, you should contact the restaurant before placing your order.

Foodrivo does not independently guarantee that food is free from allergens or contamination.

6. Placing an Order

Customers may select available food items, provide delivery details and place an order through the Platform.

An order may be subject to restaurant acceptance and item availability.

Foodrivo or the restaurant may cancel an order due to reasons including:

- Item unavailability

- Restaurant closure

- Operational issues

- Incorrect delivery information

- Payment failure

- Delivery limitations

- Suspicious or fraudulent activity

- Circumstances beyond reasonable control

7. Order Cancellation

Cancellation eligibility may depend on the status of the order.

If restaurant preparation has already started, cancellation may result in partial or no refund, subject to the applicable cancellation policy.

Foodrivo may determine refund eligibility based on the circumstances of the order.

8. Delivery

Foodrivo may provide or facilitate delivery through delivery partners.

Delivery times shown on the Platform are estimates and are not guaranteed.

Delays may occur because of:

- Traffic

- Weather

- Restaurant preparation time

- High order volume

- Delivery partner availability

- Incorrect address

- Technical issues

- Other circumstances beyond reasonable control

Customers must provide a correct delivery address and remain reasonably available to receive their order.

9. Failed Delivery

A delivery may be considered unsuccessful if:

- The customer is unavailable.

- The provided address is incorrect or incomplete.

- The customer refuses the order.

- The customer cannot be contacted.

- The delivery location cannot reasonably be accessed.

Refund eligibility in such circumstances will depend on the applicable policy and circumstances.

10. Pricing & Charges

The total order amount may include:

- Food item prices

- Applicable taxes

- Delivery charges

- Packaging charges

- Platform/service charges

- Convenience charges

- Other applicable charges

The applicable charges will generally be displayed before order confirmation.

Foodrivo reserves the right to change prices and charges at any time.

11. Payments

Foodrivo may support payment methods such as:

- UPI

- Debit/Credit Cards

- Net Banking

- Wallets

- Cash on Delivery

- Other supported payment methods

Payments may be processed through third-party payment service providers.

Foodrivo may not be responsible for delays or failures caused by third-party payment systems.

12. Refunds

Refunds may be considered for eligible situations, including:

- Approved order cancellation

- Missing items

- Incorrect items

- Eligible quality or order issues

- Failed payment where the amount was deducted but the order was not successfully created

- Other circumstances approved by Foodrivo

Foodrivo may request photographs, order information or other evidence before processing a refund.

Approved refunds will normally be processed through the original payment method or another appropriate method.

13. Offers & Coupons

Foodrivo may provide discounts, coupons, promotional offers and referral benefits.

Each offer may have separate conditions, including:

- Minimum order value

- Validity period

- Restaurant restrictions

- User eligibility

- Usage limits

Foodrivo reserves the right to modify, suspend or cancel promotional offers in cases of misuse, fraud, technical errors or other legitimate reasons.

14. Customer Responsibilities

You agree not to:

- Provide false information.

- Create fraudulent accounts.

- Abuse refund or coupon systems.

- Place fraudulent orders.

- Misuse payment methods.

- Harass restaurant employees or delivery partners.

- Damage or interfere with Foodrivo systems.

- Attempt unauthorized access.

- Use automated methods to disrupt the Platform.

- Use Foodrivo for unlawful activities.

15. Restaurant Partners

Restaurants using Foodrivo are responsible for:

- Accurate menu and pricing information.

- Food preparation and quality.

- Appropriate packaging.

- Food safety and applicable legal requirements.

- Order fulfilment.

- Maintaining accurate business information.

Restaurants may also be subject to separate partner agreements and commercial terms with Foodrivo.

16. Delivery Partners

Delivery partners are responsible for complying with applicable laws and Foodrivo's operational requirements.

Delivery partners must:

- Handle orders responsibly.

- Follow applicable traffic laws.

- Maintain professional conduct.

- Protect customer and restaurant information.

- Follow applicable delivery procedures.

Additional delivery-partner terms may apply.

17. Intellectual Property

The Foodrivo name, logo, branding, software, design, graphics, text and other original Platform content belong to or are licensed to Foodrivo.

You may not copy, reproduce, modify, distribute, sell or commercially exploit Foodrivo's intellectual property without prior written permission.

Restaurant names, logos, trademarks and content remain the property of their respective owners.

18. Third-Party Services

Foodrivo may use third-party services for:

- Payments

- OTP/SMS

- Maps and location services

- Notifications

- Hosting

- Analytics

- Customer support

- Other technical services

Third-party services may have their own terms and privacy policies.

19. Privacy

Your use of Foodrivo is also subject to the Foodrivo Privacy Policy.

The Privacy Policy explains how Foodrivo collects, uses, stores and processes personal information.

20. Platform Availability

Foodrivo aims to provide a reliable service but does not guarantee that the Platform will always be uninterrupted, error-free or available.

Foodrivo may temporarily suspend services for maintenance, updates, technical issues, security reasons or circumstances beyond its reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Foodrivo will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

Foodrivo acts as a platform connecting customers, restaurants and delivery partners. Responsibility for food preparation, ingredients, allergens and restaurant operations may remain with the respective restaurant.

Nothing in these Terms limits any liability that cannot legally be limited or excluded.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold Foodrivo, its employees, representatives and partners harmless from claims, losses or expenses arising from:

- Your violation of these Terms.

- Misuse of the Platform.

- Fraudulent activity.

- Violation of applicable law.

- Infringement of third-party rights.

23. Suspension & Termination

Foodrivo may suspend or terminate your access where reasonably necessary because of:

- Fraud

- Abuse

- Violation of these Terms

- Illegal activities

- Security concerns

- Misuse of offers or coupons

- Other serious operational or legal concerns

You may stop using Foodrivo at any time.

24. Changes to Terms

Foodrivo may update these Terms from time to time.

Updated Terms may be published on the Platform with a revised “Last Updated” date.

Your continued use of Foodrivo after changes become effective may constitute acceptance of the updated Terms, subject to applicable law.

25. Force Majeure

Foodrivo will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government actions, strikes, internet failures, accidents, civil disturbances, epidemics or similar events.

26. Governing Law

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of competent courts having jurisdiction over Foodrivo's applicable business operations.

27. Customer Support

For order-related issues, complaints or questions, you may contact Foodrivo:

Phone: 7908668620

Email: foodrivobirpara@gmail.com

28. Acceptance

By accessing or using Foodrivo, you confirm that you have read, understood and agreed to these Terms & Conditions.

Foodrivo

Food Delivery & Ordering Platform